# Bluebird IT > WA's dedicated healthcare IT specialists. We provide specialist managed IT support for GP practices, aged care facilities, NDIS organisations, allied health practices and private hospitals across Western Australia. Based in Mandurah WA. Over 20 years of healthcare IT experience. ## About Bluebird IT is a Mandurah-based managed IT service provider specialising exclusively in healthcare. Founded in 2021 by Stuart Millington, who brings over 20 years of dedicated healthcare IT experience. We support healthcare organisations across Western Australia with fixed-price managed service agreements and a typical response time of under 5 minutes during business hours. No overseas call centres. ABN: 35 649 764 152. - Phone: (08) 9548 3077 - Email: hello@bluebirdit.com.au - Address: 114B Anstruther Road, Mandurah WA 6210 - Business hours: Monday to Friday, 8:00am - 4:30pm AWST ### Awards - Alcoa Peel Business Excellence Awards - Community Engagement Award winner 2024 - Alcoa Peel Business Excellence Awards - Finalist 2023 and 2025 - Australian Small Business Champion Awards - Information Technology finalist 2024 and 2025 - Business xCellence Awards - Finalist 2024 and 2025 ## Healthcare Sectors Supported ### GP Practices and Medical Centres Specialist IT support for general practice and medical centres across WA. Expert support for Best Practice and Medical Director clinical software, including installation, configuration, upgrades, troubleshooting and integration with Medicare Online, My Health Record, ePrescribing, pathology and radiology systems. RACGP accreditation IT requirements support. [GP Practices & Medical Centres](https://bluebirdit.com.au/gp-practices/) ### Aged Care Facilities Specialist IT support for residential and community aged care facilities across WA. Expert support for Leecare, Clinical Manager, e-Tools and Care Systems care management and compliance platforms. Australian Privacy Act compliance, Aged Care Quality Standards IT requirements, and healthcare-grade cybersecurity. [Aged Care IT Support](https://bluebirdit.com.au/aged-care-it-support/) ### NDIS Organisations Specialist IT support for NDIS providers across WA. Expert support for MYP, ShiftCare and CareMaster participant management platforms. Participant data security, mobile device management for support workers, and NDIS Practice Standards IT compliance. [NDIS IT Support](https://bluebirdit.com.au/ndis-it-support/) ### Allied Health Practices Bluebird IT supports the systems allied health practices depend on across WA, including Cliniko, Splose and Penelope. Infrastructure, security and connectivity behind the practice management platform: endpoints, networks, identity and access, telehealth, mobile and community clinicians, multi-site access, claiming terminal connectivity, backup and cybersecurity. Bluebird IT supports the infrastructure layer and works alongside practice management software vendors on in-application issues. Typical response time is under 5 minutes during business hours. [Allied Health IT Support](https://bluebirdit.com.au/allied-health-it-support/) ### Private Hospitals Specialist IT support for private hospitals across WA. Expert support for FYDO, Civica DOX and RiskClear hospital management platforms. Enterprise-grade cybersecurity, 24/7 proactive monitoring, and compliance with the Australian Privacy Act, My Health Records Act and ACHS accreditation standards. [Private Hospital IT Support](https://bluebirdit.com.au/private-hospital-it-support/) ## Clinical and Practice Management Software ### Best Practice Bluebird IT provides specialist IT support for Best Practice (Bp Premier) clinical software used by GP practices across Australia. Services include installation, configuration, version upgrades, troubleshooting, PracSoft support, and integration with Medicare Online, My Health Record, ePrescribing, Healthlink, Argus, pathology and radiology systems. [Best Practice IT Support](https://bluebirdit.com.au/best-practice-support/) ### Medical Director Bluebird IT provides specialist IT support for Medical Director (MD) clinical software. Services include installation, configuration, upgrades and troubleshooting for both current and legacy versions, including integrations with Medicare Online, My Health Record and third-party clinical tools. [Medical Director IT Support](https://bluebirdit.com.au/medical-director-support/) ### Leecare Specialist IT support for Leecare Platinum care management software used by aged care providers. ### Clinical Manager (formerly iCareHealth) Specialist IT support for Telstra Health's Clinical Manager, formerly known as iCareHealth, used by residential aged care providers for clinical documentation, care planning and resident administration. Deployments may be cloud-hosted or run on internal infrastructure — Bluebird IT supports the workstations, point-of-care devices, network reliability and access management either model depends on. ### e-Tools Specialist IT support for e-Tools Software, the modular compliance and administration suite used by residential aged care, home care and NDIS providers, covering resident agreements, RAD and bond registers, staff records and visitor management. Bluebird IT supports the endpoints, connectivity and access management around both the cloud and legacy Windows versions. ### Care Systems Specialist IT support for Care Systems care management platform. ### MYP Specialist IT support for MYP NDIS participant management platform. ### ShiftCare Specialist IT support for ShiftCare rostering and participant management platform. ### CareMaster Specialist IT support for CareMaster NDIS management platform. ### Cliniko Infrastructure support for allied health practices running Cliniko. Bluebird IT supports the endpoints, networks, identity and access, internet connectivity, backup and security behind the platform, and works alongside the vendor on in-application issues. ### Splose Infrastructure support for allied health and NDIS practices running Splose. Bluebird IT supports the endpoints, networks, identity and access, internet connectivity, backup and security behind the platform, and works alongside the vendor on in-application issues. ### Penelope Infrastructure support for multi-disciplinary and community providers running Penelope case management. Depending on deployment, this can include server, database and hosted access considerations, user provisioning at scale, and managed access for staff across multiple sites. Bluebird IT works alongside the vendor on in-application issues. ### FYDO Specialist IT support for FYDO hospital management and patient administration system. ### Civica DOX Specialist IT support for Civica DOX document management system. ### RiskClear Specialist IT support for RiskClear risk and incident management platform. ## VoIP Phone Systems Bluebird IT supplies, configures and supports 3CX VoIP phone systems for healthcare organisations across Western Australia. Services include number porting, pre-configured handsets shipped ready to plug in, auto-attendant setup, extension configuration and staff training. Phone systems are covered by the same fixed-price managed service agreement and the same response times as the rest of your IT. [VoIP Phone Systems WA](https://bluebirdit.com.au/voip-phone-systems/) ### VoIP by Location - [VoIP Phone Systems Perth](https://bluebirdit.com.au/voip-phone-systems-perth/) - [VoIP Phone Systems Rockingham](https://bluebirdit.com.au/voip-phone-systems-rockingham/) - [VoIP Phone Systems Mandurah](https://bluebirdit.com.au/voip-phone-systems-mandurah/) - [VoIP Phone Systems South West WA](https://bluebirdit.com.au/voip-phone-systems-south-west-wa/) - [VoIP Phone Systems Remote WA](https://bluebirdit.com.au/voip-phone-systems-remote-wa/) ## Case Studies ### Medical Director to Best Practice Migration - Remote WA GP Practice How Bluebird IT migrated a remote WA GP practice from Medical Director to Best Practice over a single weekend - 13 workstations, entirely remotely, with zero clinical downtime and zero disruption to Monday morning clinic. [Read case study](https://bluebirdit.com.au/case-studies/medical-director-to-best-practice-migration/) ### Genie Solutions to Best Practice Migration - Perth GP Practice How Bluebird IT migrated a Perth GP practice from Genie Solutions to Best Practice over a single weekend - 14 workstations, entirely remotely, resolving a complex data export issue to ensure zero data loss and zero clinical downtime. [Read case study](https://bluebirdit.com.au/case-studies/genie-solutions-to-best-practice-migration/) ### Zedmed to Best Practice Migration - Peel Region GP Practice How Bluebird IT migrated a Peel region GP practice from Zedmed to Best Practice over a single weekend - 16 workstations, entirely remotely, with zero clinical downtime and zero disruption to Monday morning clinic. [Read case study](https://bluebirdit.com.au/case-studies/zedmed-to-best-practice-migration/) ### On-Premises Server to SharePoint Online - WA Aged Care Facility How Bluebird IT migrated a WA aged care facility from an ageing on-premises server to SharePoint Online - 22 devices, 50 users, dual Microsoft Teams and File Explorer access, delivered over a weekend with zero disruption to care operations. [Read case study](https://bluebirdit.com.au/case-studies/sharepoint-online-migration-aged-care/) ### Windows 10 to Windows 11 Hardware Refresh - Four Remote WA Locations How Bluebird IT refreshed 30 devices across Port Hedland, Tom Price, Newman and Marble Bar in two weeks - with a build-and-ship model that meant staff simply plugged in and started working with no training required. [Read case study](https://bluebirdit.com.au/case-studies/windows-11-migration-remote-aged-care/) ## Service Areas ### Perth Specialist healthcare IT support across the Perth metropolitan area - GP practices, aged care facilities, NDIS organisations, allied health practices and private hospitals. [Healthcare IT Support Perth](https://bluebirdit.com.au/healthcare-it-support-perth/) ### Rockingham Specialist healthcare IT support across Rockingham and the Rockingham-Kwinana region. Based in nearby Mandurah - local, fast and accessible. [Healthcare IT Support Rockingham](https://bluebirdit.com.au/healthcare-it-support-rockingham/) ### Mandurah Bluebird IT is based at 114B Anstruther Road, Mandurah WA 6210. Mandurah's dedicated healthcare IT specialists serving GP practices, aged care facilities, NDIS organisations, allied health practices and private hospitals across Mandurah and the Peel region. [Healthcare IT Support Mandurah](https://bluebirdit.com.au/healthcare-it-support-mandurah/) ### South West WA Specialist healthcare IT support across South West WA including Bunbury, Collie, Busselton, Dunsborough, Manjimup, Margaret River and surrounding communities. [Healthcare IT Support South West WA](https://bluebirdit.com.au/healthcare-it-support-south-west-wa/) ### Remote and Regional WA Specialist healthcare IT support across remote and regional Western Australia - including Port Hedland, Karratha, Newman, Tom Price, Marble Bar and surrounding Pilbara, Goldfields and Mid West communities. Proven remote delivery model with no travel costs. [Healthcare IT Support Remote and Regional WA](https://bluebirdit.com.au/healthcare-it-support-remote-and-regional-wa/) ## Sector and Location Pages ### GP Practice IT Support by Location - [GP Practice IT Support Perth](https://bluebirdit.com.au/gp-practice-it-support-perth/) - [GP Practice IT Support Rockingham](https://bluebirdit.com.au/gp-practice-it-support-rockingham/) - [GP Practice IT Support Mandurah and Peel](https://bluebirdit.com.au/gp-practice-it-support-mandurah-and-peel/) - [GP Practice IT Support South West WA](https://bluebirdit.com.au/gp-practice-it-support-south-west-wa/) - [GP Practice IT Support Remote and Regional WA](https://bluebirdit.com.au/gp-practice-it-support-remote-and-regional-wa/) ### Aged Care IT Support by Location - [Aged Care IT Support Perth](https://bluebirdit.com.au/aged-care-it-support-perth/) - [Aged Care IT Support Rockingham](https://bluebirdit.com.au/aged-care-it-support-rockingham/) - [Aged Care IT Support Mandurah and Peel](https://bluebirdit.com.au/aged-care-it-support-mandurah-and-peel/) - [Aged Care IT Support South West WA](https://bluebirdit.com.au/aged-care-it-support-south-west-wa/) - [Aged Care IT Support Remote and Regional WA](https://bluebirdit.com.au/aged-care-it-support-remote-and-regional-wa/) ### NDIS IT Support by Location - [NDIS IT Support Perth](https://bluebirdit.com.au/ndis-it-support-perth/) - [NDIS IT Support Rockingham](https://bluebirdit.com.au/ndis-it-support-rockingham/) - [NDIS IT Support Mandurah and Peel](https://bluebirdit.com.au/ndis-it-support-mandurah-and-peel/) - [NDIS IT Support South West WA](https://bluebirdit.com.au/ndis-it-support-south-west-wa/) - [NDIS IT Support Remote and Regional WA](https://bluebirdit.com.au/ndis-it-support-remote-and-regional-wa/) ### Allied Health IT Support by Location - [Allied Health IT Support Perth](https://bluebirdit.com.au/allied-health-it-support-perth/) - [Allied Health IT Support Rockingham](https://bluebirdit.com.au/allied-health-it-support-rockingham/) - [Allied Health IT Support Mandurah and Peel](https://bluebirdit.com.au/allied-health-it-support-mandurah-and-peel/) - [Allied Health IT Support South West WA](https://bluebirdit.com.au/allied-health-it-support-south-west-wa/) - [Allied Health IT Support Remote and Regional WA](https://bluebirdit.com.au/allied-health-it-support-remote-and-regional-wa/) ### General Healthcare IT Support by Location - [Healthcare IT Support Perth](https://bluebirdit.com.au/healthcare-it-support-perth/) - [Healthcare IT Support Rockingham](https://bluebirdit.com.au/healthcare-it-support-rockingham/) - [Healthcare IT Support Mandurah](https://bluebirdit.com.au/healthcare-it-support-mandurah/) - [Healthcare IT Support South West WA](https://bluebirdit.com.au/healthcare-it-support-south-west-wa/) - [Healthcare IT Support Remote and Regional WA](https://bluebirdit.com.au/healthcare-it-support-remote-and-regional-wa/) ## Key Pages - [Homepage](https://bluebirdit.com.au/) - [About Bluebird IT](https://bluebirdit.com.au/about/) - [Healthcare IT Support](https://bluebirdit.com.au/healthcare/) - [GP Practices & Medical Centres](https://bluebirdit.com.au/gp-practices/) - [Aged Care IT Support](https://bluebirdit.com.au/aged-care-it-support/) - [NDIS IT Support](https://bluebirdit.com.au/ndis-it-support/) - [Allied Health IT Support](https://bluebirdit.com.au/allied-health-it-support/) - [Private Hospital IT Support](https://bluebirdit.com.au/private-hospital-it-support/) - [Best Practice Support](https://bluebirdit.com.au/best-practice-support/) - [Medical Director Support](https://bluebirdit.com.au/medical-director-support/) - [VoIP Phone Systems](https://bluebirdit.com.au/voip-phone-systems/) - [Case Studies](https://bluebirdit.com.au/case-studies/) - [Resources](https://bluebirdit.com.au/resources/) - [Frequently Asked Questions](https://bluebirdit.com.au/frequently-asked-questions/) - [Testimonials](https://bluebirdit.com.au/testimonials/) - [Contact](https://bluebirdit.com.au/contact/) - [Book a consultation](https://bookings.cloud.microsoft/book/BluebirdIT@bluebirdit.com.au/) ## Technology Stack - Cybersecurity: Sophos, Huntress EDR - Remote Monitoring: NinjaOne - PSA: HaloPSA - Documentation: Hudu - Phone Systems: 3CX VoIP - Backup: DropSuite - Network: Sophos, UniFi - Endpoint Protection: ThreatLocker, DefensX - Microsoft 365: Business Premium, Entra ID ## Compliance Areas - Australian Privacy Act 1988 - My Health Records Act 2012 - Notifiable Data Breaches Scheme - RACGP Standards for General Practices - Aged Care Quality Standards - NDIS Practice Standards - AHPRA registered practitioner record-keeping and privacy obligations - ACHS Accreditation Standards - Essential Eight Cybersecurity Framework ## Testimonials - **Lynda, Practice Manager, Southern Forests Medical Centre:** "Southern Forests Medical Centre highly recommend Bluebird IT. Great service, always available and resolve our issues very promptly." - **Toni, Practice Manager, Coolibah Medical Centre:** "We have developed a great partnership with Bluebird IT and their dedication to our business is evident in all aspects of our IT needs." - **Michael, Director, Fulham GP:** "Fast service, excellent communication, fair pricing." - **Vanessa, Finance Manager, Fulham GP:** "Fulham GP is a valued client of Bluebird IT. They have removed unnecessary downtimes and streamlined all our systems. They are exceptionally efficient with their response times. I can recommend Bluebird IT to any healthcare provider." - **Mark, Business Development Manager, Boddington Medical Centre:** "Bluebird IT has been fantastic to work with. Their team is responsive, professional, and practical in their approach, providing reliable IT support and clear advice when needed." - **Chloe, Assistant Administrative Officer, Collie River Valley Medical Centre:** "Here at CRVMC we find Bluebird IT to be so quick at responding to all our calls for help! We love the personalised service that we receive, and have a great deal of confidence in their knowledge." - **Ishbell, CEO, East Pilbara Independence Support:** "Stuart and the team at Bluebird IT are great to work with, responsive to any issues we report and highly professional. As a healthcare provider, Bluebird IT understand the impact on our business if we experience IT issues. I would not hesitate to recommend Bluebird IT as their service, response time, helpfulness, professionalism and cost of service is the best." - **Symone, Administration Manager, Aged Care Facility, South West WA:** "Our go-to IT specialists! Always prompt, professional service. Nothing is too much trouble for these guys." - **Hayley, Finance Assistant, Aged Care Facility, South West WA:** "Highly recommend, great service and they are always happy to fix our computer stuff ups promptly." ## Social Profiles - [Facebook](https://www.facebook.com/BluebirdITMandurah) - [Instagram](https://www.instagram.com/bluebird__it/) - [LinkedIn](https://www.linkedin.com/company/73791542)