Specialist managed IT support for Aged Care Facilities across the Perth Metropolitan Area — Including residential and community Aged Care providers.
Perth has the largest concentration of residential aged care beds in Western Australia, and the widest spread of provider types — from single-site not-for-profits in the older suburbs to multi-site groups running facilities from Joondalup to Rockingham. That mix is what shapes the IT work here. A single-site provider needs someone who can be onsite when a nurses station goes down; a multi-site group needs the same care platform behaving identically across every building, and staff who move between sites to have the access they need when they arrive.
We support Leecare, Clinical Manager, e-Tools and Care Systems environments across the metropolitan area, and the infrastructure underneath them — wireless that holds up in the corridors where staff actually chart, individual accounts that satisfy an assessor, and backups tested by restoring them.
The metropolitan aged care sector runs at a scale the rest of the state does not. A single provider may operate four or five facilities across Perth, each with its own building, its own network and its own history of additions — while running one care management platform that has to behave identically in all of them. Staff move between sites, agency workers arrive at short notice, and a visiting GP may see residents at three different facilities in the same week. Every one of those movements is an access question.
That is where most metropolitan aged care IT work actually sits. Not in the care platform itself, which the vendor maintains, but in everything the platform depends on: whether an account provisioned at head office works at the facility a nurse is rostered to tomorrow, whether the wireless in the new wing reaches the corridor where staff chart, and whether a departed employee’s access has actually been removed from every system rather than just the obvious one.
The scale cuts the other way too. A provider running several sites has more to gain from getting the standard right once, and more to lose from letting each building drift into its own configuration. We work with metropolitan providers to keep the environment consistent across sites — the same access model, the same security controls, the same backup regime — so that a problem solved at one facility does not have to be solved again at the next.
We support providers from Joondalup through the inner suburbs to Rockingham and Kwinana, across Leecare, Clinical Manager, e-Tools and Care Systems environments.
We provide specialist IT support for the care management platforms used by residential and community aged care providers across Perth, including:
Specialist support for Leecare’s Platinum suite — including installation, configuration, upgrades, and troubleshooting integrations with clinical and administrative workflows.
Support for Telstra Health’s Clinical Manager, the residential aged care platform formerly known as iCareHealth — covering clinical documentation,
care planning, assessments and AN-ACC funding workflows.
Support for the e-Tools Software suite across residential and home care — covering the compliance, claiming and funding administration modules WA providers depend on, and the infrastructure they run on.
Comprehensive IT support for Care Systems — covering implementation, maintenance, and integration with your broader IT infrastructure.
We understand the specific IT environment of aged care — including care management software, resident data security, compliance with the Australian Privacy Act and Aged Care Quality Standards, and the operational demands of a 24/7 care environment.
In the metropolitan area that knowledge matters most at the joins — between a care platform and the network it runs on, between head office and a facility, between an outgoing system and its replacement. Those are the points where a generalist IT provider and an aged care specialist give visibly different answers.
Aged care facilities hold highly sensitive resident data. We implement layered, healthcare-grade cybersecurity using Sophos and Huntress — protecting resident data and helping Perth aged care facilities meet their obligations under the Australian Privacy Act and Aged Care Quality Standards.
Metropolitan providers are also the most likely to be assessed against the strengthened Aged Care Quality Standards across several sites at once, where an assessor can compare how consistently a provider actually operates. Outcome 2.7 asks that the right people can access the right information at the right time — a question that is straightforward at one facility and considerably harder across five.
In a care environment, IT downtime has direct consequences for resident wellbeing and staff safety. That’s why we prioritise aged care clients with fast response times and a local team you can actually reach — no overseas call centres, no tickets lost in a queue.
Predictable monthly IT costs with no surprise invoices — so Perth healthcare organisations can budget with confidence and call us as often as they need.
Bluebird IT supports the full spectrum of WA healthcare — not just Aged Care. If your organisation works across multiple healthcare settings or you know colleagues in other sectors, we’d love to help them too.
We provide specialist IT support for GP Practices and medical centres across WA, including expert support for Best Practice and Medical Director clinical software. We also support NDIS Organisations with MYP, ShiftCare and CareMaster, and Private Hospitals with FYDO, Civica DOX and RiskClear.
Family contact lines deserve better than engaged tones — see our VoIP phone systems for Perth aged care facilities.
Have a question before getting in touch? Visit our Frequently Asked Questions page for answers to the most common questions about working with Bluebird IT.
We'll learn about your organisation, your clinical systems, and what's keeping you up at night.
If we're the right fit, you'll select the IT service agreement that best suits your organisation.
With Bluebird IT managing your technology, your team can do what they do best — delivering outstanding care to your residents.
