Specialist healthcare IT support for WA general practice — from the people who know Best Practice and Medical Director inside out.
Running a GP practice means juggling clinical software, Medicare Online connectivity, My Health Record integration, ePrescribing, pathology results and a waiting room full of patients — all at the same time. The last thing you need is an IT company that doesn’t know what Best Practice is, or has to Google how Medical Director works.
Bluebird IT has been supporting WA general practices for over 5 years and had over 20 years of experience. We know your software, your workflows, and what it means when the clinical system goes down mid-clinic. We typically respond in under 5 minutes during business hours because we understand that IT downtime in a GP practice isn’t just an inconvenience — it’s a patient care issue.
We are specialists in the two most widely used clinical software platforms in Australian general practice:
Bluebird IT provides comprehensive IT support for Best Practice clinical software across WA general practices. Our support covers:
Bluebird IT provides specialist IT support for Medical Director across both current and legacy versions. Our support covers:
When your clinical system goes down, every minute costs you appointments, revenue and patient trust. Fast response times means Rockingham and Kwinana healthcare providers get fast, reliable support when they need it most — not hours later.
The RACGP Standards for general practices include specific requirements around information management, data security and system integrity. We help your practice implement and document the IT controls needed to meet RACGP accreditation standards — taking the complexity out of compliance.
Medicare Online connectivity is critical to your daily operations. We ensure your practice’s connection to Medicare, DVA, My Health Record and ePrescribing systems is reliable, secure and correctly configured — minimising claim rejections and billing disruptions.
GP practices hold highly sensitive patient health information and are subject to strict obligations under the Australian Privacy Act and the My Health Records Act. We implement healthcare-grade cybersecurity and help your practice meet its privacy obligations — protecting your patients and your practice.
Fulham GP is a valued client of Bluebird IT. I can’t praise them enough. They have removed unnecessary downtimes and streamlined all our systems. They are exceptionally efficient with their response times, and the team are all lovely to work with. I can recommend Bluebird IT to any Healthcare provider. You won’t regret it!
Bluebird IT supports the full spectrum of WA healthcare — not just GP practices. If you work across multiple healthcare settings or know colleagues in other sectors, we’d love to help them too.
We provide specialist IT support for Aged Care Facilities across WA, including expert support for Leecare, Clinical Manager, e-Tools and Care Systems. We also support NDIS Organisations with MYP, ShiftCare and CareMaster, Allied Health practices with Cliniko, Splose and Penelope, and Private Hospitals with FYDO, Civica DOX and RiskClear.
Your phone system is practice infrastructure too — explore VoIP phone systems for medical practices.
For clinical software specifically, our dedicated Best Practice Support page and Medical Director Support page cover everything your practice needs in detail.
Have a question before getting in touch? Visit our Frequently Asked Questions page for answers to the most common questions about working with Bluebird IT.
Bluebird IT provides specialist GP practice IT support right across Western Australia — from the Perth metropolitan area to regional and remote WA. Whether your practice is in Perth’s northern suburbs, the Peel region, South West WA or a remote community, we deliver the same specialist Best Practice and Medical Director expertise to every client relationship.
We'll learn about your organisation, your clinical systems, and what's keeping you up at night.
If we're the right fit, you'll select the IT service agreement that best suits your organisation.
With Bluebird IT managing your technology, your team can do what they do best — delivering outstanding care to your patients.
