Bluebird IT are WA’s dedicated healthcare IT specialists — supporting every corner of the healthcare sector with specialist knowledge, fast response times, and fixed-price managed service agreements.
Healthcare IT is not the same as general business IT. The software is specialised, the compliance obligations are strict, the data is highly sensitive, and the consequences of downtime are felt by real patients. That’s why Bluebird IT focuses exclusively on healthcare — so every client gets an IT partner who truly understands their world.
Based in Mandurah and supporting healthcare organisations right across Western Australia, we bring over 20 years of dedicated healthcare IT experience to every client relationship. From metropolitan Perth to regional and rural WA, we deliver reliable, proactive IT support that lets your clinical team focus on what matters most — patient care.
We provide specialist managed IT support to five key areas of the WA healthcare sector. Each comes with tailored support for the specific software platforms, compliance requirements and workflows relevant to that sector.
Specialist IT support for general practice — including Best Practice and Medical Director clinical software, Medicare Online, My Health Record, ePrescribing, pathology integrations and RACGP accreditation IT requirements.
Reliable, compliant IT infrastructure for residential and community aged care — supporting Leecare, Clinical Manager (formerly iCareHealth), e-Tools and Care Systems care management platforms, with a strong focus on patient data security and Aged Care Quality Standards compliance.
IT support tailored to the operational demands of NDIS providers — including MYP, ShiftCare and CareMaster participant management platforms, secure mobile access for support workers, and NDIS Practice Standards compliance.
We support the systems allied health practices depend on — including Cliniko, Splose and Penelope — keeping the infrastructure, security and connectivity behind them reliable. Practical support for multi-site clinics, mobile and community clinicians, telehealth, and claiming terminal connectivity.
Enterprise-grade IT support for private hospitals — covering FYDO, Civica DOX and RiskClear hospital management platforms, 24/7 proactive monitoring, healthcare-grade cybersecurity, and compliance with the Australian Privacy Act, My Health Records Act and ACHS accreditation standards.
Stuart has spent over two decades working specifically in healthcare IT. That depth of experience means we’ve seen the challenges healthcare organisations face, we know the software platforms inside out, and we solve problems quickly because we’ve solved them before.
We have a typical response time of under 5 minutes during business hours. In a healthcare environment, every minute of downtime has consequences. We take that seriously and back it up in every service agreement.
No surprise invoices, no per-call charges. You pay a predictable monthly fee and call us as often as you need. Fixed pricing means you can budget with confidence and focus on patient care rather than IT costs.
Patient data is among the most sensitive information in existence. We implement layered cybersecurity designed specifically for healthcare environments, helping you meet your obligations under the Australian Privacy Act and relevant sector-specific standards.
Based in Mandurah, Western Australia. When you call us, you speak to someone who knows WA and is genuinely invested in your organisation’s success. No overseas call centres, no chatbots, no ticket queues.
We support Best Practice and Medical Director day in, day out — not as one platform among hundreds, but as the systems our clients run their practices on. Backups, upgrades, Medicare Online, ePrescribing, pathology integrations and database issues. We’re not learning your software on your time.
I can’t praise them enough. They have removed unnecessary downtimes and streamlined all our systems. They are exceptionally efficient with their response times, and the team are all lovely to work with. I can recommend Bluebird IT to any Healthcare provider. You won’t regret it!
Running an NDIS business means we simply can’t afford IT problems or slow response times. When we call, we speak to someone who actually knows us, not a call centre reading from a script.
We have used Bluebird IT for many years, and as a not-for-profit organisation, we value both the cost-effectiveness of their services and the strong relationship we have built with their team.
Alcoa Peel Business Excellence Awards — Community Engagement Award winner 2024, finalist 2023 and 2025
Australian Small Business Champion Awards — Information Technology finalist 2024 and 2025
Business xCellence Awards — Finalist 2024 and 2025
We'll learn about your organisation, your clinical systems, and what's keeping you up at night.
If we're the right fit, you'll select the IT service agreement that best suits your organisation.
With Bluebird IT managing your technology, your clinical team can do what they do best — delivering outstanding care to your patients.
