Specialist managed IT support for aged care facilities across remote and regional Western Australia — Including Port Hedland, Tom Price, Newman, Marble Bar and surrounding Pilbara and Kimberley communities.
Bluebird IT has a proven track record of supporting aged care facilities across remote and North Western Australia. We have delivered a full hardware refresh across four remote WA locations — Port Hedland, Tom Price, Newman and Marble Bar — refreshing 30 devices in two weeks using a build-and-ship model that meant staff simply plugged in and started working.
Remote aged care facilities face unique IT challenges — limited local IT support options, connectivity constraints, and the need for a provider who genuinely understands how to deliver IT support effectively without requiring an onsite visit. Our remote delivery model is purpose-built for exactly these environments.
“Stuart and the team at Bluebird IT are great to work with, responsive to any issues we report and highly professional. As a healthcare provider, Bluebird IT understand the impact on our business if we experience IT issues. I would not hesitate to recommend Bluebird IT.”
— Ishbell, CEO East Pilbara Independence Support
We provide specialist IT support for the care management platforms used by residential and community aged care providers across Remote And North WA, including:
Specialist support for Leecare’s Platinum suite — including installation, configuration, upgrades, and troubleshooting integrations with clinical and administrative workflows.
Support for Telstra Health’s Clinical Manager, the residential aged care platform formerly known as iCareHealth — covering clinical documentation,
care planning, assessments and AN-ACC funding workflows.
Support for the e-Tools Software suite across residential and home care — covering the compliance, claiming and funding administration modules WA providers depend on, and the infrastructure they run on.
Comprehensive IT support for Care Systems — covering implementation, maintenance, and integration with your broader IT infrastructure.
We have successfully delivered complex IT projects across Port Hedland, Tom Price, Newman and Marble Bar — without a single onsite visit. Our build-and-ship hardware model and remote support capabilities mean geography is never a barrier to getting fast, expert IT support.
Most IT problems at a remote facility do not need anyone on site — they need someone who can reach the system quickly and knows what they are looking at. We resolve the overwhelming majority of issues remotely, and quickly, which means a fault in the Pilbara or the Kimberley is not waiting on a flight schedule before anyone can start work.
Where hardware genuinely has to be replaced, we ship it pre-configured so that whoever is on site can plug it in without technical instructions. Where a visit is genuinely necessary, we agree that with you in advance.
In a care environment, IT downtime has direct consequences for resident wellbeing and staff safety. Fast response times means remote WA healthcare providers get fast, reliable support when they need it most.
Predictable monthly IT costs with no surprise invoices — so remote WA healthcare organisations can budget with confidence and call us as often as they need.
Bluebird IT supports the full spectrum of WA healthcare — not just Aged Care. If your organisation works across multiple healthcare settings or you know colleagues in other sectors, we’d love to help them too.
We provide specialist IT support for GP Practices and medical centres across WA, including expert support for Best Practice and Medical Director clinical software. We also support NDIS Organisations with MYP, ShiftCare and CareMaster, and Private Hospitals with FYDO, Civica DOX and RiskClear.
Handsets ship pre-configured to site — VoIP for remote aged care facilities, no technician flights required.
Have a question before getting in touch? Visit our Frequently Asked Questions page for answers to the most common questions about working with Bluebird IT.
We'll learn about your organisation, your clinical systems, and what's keeping you up at night.
If we're the right fit, you'll select the IT service agreement that best suits your organisation.
With Bluebird IT managing your technology, your team can do what they do best — delivering outstanding care to your residents.
