Reliable, responsive support for WA practices running Medical Director and PracSoft — from healthcare IT specialists who know the platform inside and out.
Medical Director won’t open, prescriptions won’t print, or results and Medicare Online claims have stopped flowing — and every minute of downtime is a waiting room getting fuller. Bluebird IT provides specialist third-party IT support for Medical Director practices across Western Australia, covering installs, upgrades, troubleshooting and integrations, with a typical response time of under 5 minutes during business hours. We support practices running both older and current versions of the software.
Medical Director has been at the heart of Australian general practice for decades — and plenty of WA practices still rely on it every day. When it plays up, patient care, billing and prescribing all feel it at once.
Bluebird IT provides specialist Medical Director and PracSoft support to practices across Western Australia. We support both current and legacy MD versions, we understand the platform’s real-world quirks — including how it behaves on modern Windows environments — and we typically respond under 5 minutes during business hours.
And if your practice is weighing up a move from Medical Director to Best Practice, we’re WA’s most experienced hands for that migration — we’ve delivered it over a single weekend, entirely remotely, with zero clinical downtime.
GPs, specialists and allied health professionals across WA rely on our support for the software their clinics run on.
We know how Medical Director behaves in live clinical environments — including on the latest Windows versions, where legacy dependencies can catch practices out.
When MD is down, you can’t wait until this afternoon. Every minute costs you appointments, revenue and patient trust. Fast response times means healthcare providers get fast, reliable support when they need it most — even from a regional location.
Whether you’re a practice manager, GP or receptionist, we explain what’s happening clearly and keep you informed until it’s fixed.
We hold your MD environment to Australian healthcare privacy, data protection and accreditation standards.
Healthcare is all we do. We understand the clinical software, compliance obligations and operational demands of Rockingham healthcare providers — from busy GP practices to aged care facilities and NDIS organisations.
Server and workstation installations for Medical Director and PracSoft, configured securely and correctly from the start.
From crashing and freezing to database connection failures, we diagnose and resolve MD faults quickly to keep your clinic moving.
We manage MD and PracSoft updates — tested before deployment and rolled out outside clinical hours, including compatibility checks with new Windows releases.
Reliable, tested backup and recovery for your MD database, protecting patient data and your practice’s continuity.
Medicare Online, Secure Message Delivery, ePrescribing and clinical communications — configured, maintained and kept compliant.
Scripts, referral letters and test requests printing correctly and integrating cleanly with pathology and imaging systems.
User roles, access controls and logins managed so your team has secure, appropriate access to MD systems.
Set up secure remote access and optimised networking so staff can work effectively across multiple locations or from home.
MedicalDirector’s support team (part of Telstra Health) handle the software itself — licensing, product questions and bugs. But many of the problems practices experience with Medical Director live in the environment around it: the server, the database, the network, and the connections to Medicare Online, My Health Record and third-party clinical tools. That’s our territory:
Because we work with Medical Director every day across WA practices, we can usually tell within minutes whether an issue belongs with the vendor or with your infrastructure — and when it’s theirs, we’ll manage the vendor ticket for you so your team can get back to patients.
When Medical Director goes down, it’s not an IT problem — it’s a patient care problem. Appointments, prescribing, billing and compliance all depend on it, which is why we take a clinic-first approach to every job.
Whether you’re a solo GP, a multi-doctor practice or a specialist clinic, we adapt to your schedule, your workflow and your accreditation requirements — not the other way around.
Medical Director is one of Australia’s most trusted clinical information systems — but it’s just one part of a well-supported GP practice IT environment. Our dedicated GP Practices page covers everything your practice needs from a full IT support perspective.
If your practice uses Best Practice instead of or alongside Medical Director, visit our Best Practice support page for details on how we support that platform.
Phones, servers and clinical software support under one agreement — see our VoIP phone systems.
For broader questions about working with Bluebird IT, visit our Frequently Asked Questions page.
Thinking about moving from Medical Director to Best Practice? Read how we migrated a remote WA GP practice over a single weekend — 13 workstations, entirely remotely, with zero disruption to patient care.
We'll learn about your organisation, your clinical systems, and what's keeping you up at night.
If we're the right fit, you'll select the IT service agreement that best suits your organisation.
With Bluebird IT managing your technology, your team can do what they do best — delivering outstanding care to your patients.
