Client: GP Practice — Remote Western Australia
Challenge: Migrate 13 devices from Medical Director to Best Practice with zero clinical downtime
Solution: Full remote migration performed over a single weekend
Outcome: Practice left Friday on Medical Director, returned Monday on Best Practice — fully operational
Delivered: Remotely — no onsite visit required
A GP practice in a remote location in Western Australia had been running Medical Director for several years, but persistent performance issues and deteriorating software support had reached a tipping point. The practice’s doctors and administrative staff were losing valuable time to slow system responses, and the lack of reliable support meant issues were going unresolved for extended periods.
The practice needed to migrate to Best Practice — but as a busy clinical environment, they couldn’t afford downtime during clinic hours. Every minute the clinical system was unavailable meant delayed appointments, frustrated patients and disrupted workflows. For a remote practice, flying in an IT team for an extended onsite migration wasn’t a practical or cost-effective option.
They needed a specialist who could migrate 13 clinical workstations to a completely new clinical software platform, over a weekend, remotely, with zero disruption to Monday morning clinic.
Bluebird IT planned and executed a full remote migration of the practice’s 13 clinical workstations from Medical Director to Best Practice over a single weekend. Working remotely from Mandurah, our team accessed each workstation via secure remote connection and completed the full migration — including Best Practice installation, configuration, data migration, Medicare Online connectivity, My Health Record integration, ePrescribing setup and pathology integration — without setting foot on site.
The migration was structured around the practice’s clinical schedule. The team began work after the last patient left on Friday afternoon and worked through the weekend to ensure every workstation was fully operational before the first appointment on Monday morning.
The practice’s clinical team arrived on Monday morning to fully operational Best Practice workstations. Every integration was live — Medicare Online, My Health Record, ePrescribing and pathology — and every user could log in and begin seeing patients immediately. There was zero downtime, zero disruption to Monday clinic, and zero need for an expensive and logistically complex onsite visit.
The practice has since reported significantly improved system performance and reliable software support — and the remote delivery model means Bluebird IT can continue to support them from Mandurah regardless of their geographic location.
If your GP practice is considering migrating from Medical Director to Best Practice — or from any clinical software platform to another — Bluebird IT has the specialist expertise to make it happen with zero disruption to your clinical operations. We’ve done this before, we know the pitfalls, and we know how to plan a migration that works first time.
And because we work remotely, geography is no barrier. Whether you’re in metropolitan Perth, regional WA or a remote community, we can support your practice without the cost and complexity of onsite visits.
