Secure, reliable IT solutions that keep your support workers connected and your participants’ data protected.
NDIS organisations operate in a uniquely demanding environment — managing participant data, coordinating distributed support workers, meeting NDIS Practice Standards, and navigating constant change in funding and compliance requirements. Your IT needs to work wherever your team works, and it needs to be secure enough to protect some of the most sensitive personal information in the community sector.
Bluebird IT brings over 20 years of healthcare IT experience to NDIS providers across Western Australia. We know the software platforms you rely on, the compliance obligations you face, and what it means when your team can’t access participant records in the field. We keep your systems running so your team can focus on what matters — delivering quality support to NDIS participants.
We provide specialist IT support for the participant management and rostering platforms used by NDIS providers across WA, including:
Expert support for MYP’s NDIS management platform — including implementation, configuration, data management, and integration with your broader IT infrastructure and reporting requirements.
Specialist support for ShiftCare across mobile and desktop environments — ensuring your support workers can access schedules, participant records and progress notes reliably, wherever they are.
Comprehensive IT support for CareMaster — covering setup, maintenance, troubleshooting, and connectivity with NDIS claiming and compliance workflows.
NDIS participant data is among the most sensitive personal information held by any organisation. NDIS providers are subject to strict obligations under the Australian Privacy Act and the NDIS Practice Standards. We implement layered cybersecurity tailored to the NDIS environment, protecting participant data across your office systems, mobile devices and cloud platforms.
NDIS support workers operate in the community, in participants’ homes, and across multiple sites. We design and support IT systems that work reliably across distributed teams — including secure mobile access, cloud-based platforms, and reliable remote support so issues are resolved quickly wherever your team is working.
When your team can’t access participant records or rostering systems, service delivery suffers. We prioritise NDIS clients with fast response times and a local team you can actually reach — no overseas call centres, no waiting days for a callback.
Running an NDIS business means we simply can’t afford IT problems or slow response times. Since moving to Bluebird IT, we’ve had exactly what every business wants, fast support from real people who know West Coast Ability and genuinely care.
Stuart and the team are local, friendly, and incredibly responsive. When we call, we speak to someone who actually knows us, not a call centre reading from a script. They explain everything in plain English and always find a solution quickly.
It honestly feels like they are part of our team rather than just another supplier. They understand the importance of keeping our systems secure, our staff connected, and our business running smoothly so we can focus on what matters most, our participants.
If you’re looking for an IT company that is reliable, proactive, and has old-fashioned customer service, I couldn’t recommend Bluebird IT highly enough. They have been one of the best business decisions we’ve made.
Bluebird IT supports the full spectrum of WA healthcare — not just NDIS organisations. If your organisation works across multiple healthcare settings or you know colleagues in other sectors, we’d love to help them too.
We provide specialist IT support for GP Practices and medical centres across WA, including expert support for Best Practice and Medical Director clinical software.
We also support Aged Care facilities with Leecare, Clinical Manager, e-Tools and Care Systems, Allied Health practices with Cliniko, Splose and Penelope, and Private Hospitals with FYDO, Civica DOX and RiskClear.
Coordinating a mobile workforce? The 3CX app puts your organisation’s number on staff phones — see VoIP phone systems for NDIS providers.
Have a question before getting in touch? Visit our Frequently Asked Questions page for answers to the most common questions about working with Bluebird IT.
Bluebird IT provides specialist NDIS IT support right across Western Australia — from the Perth metropolitan area to remote and regional WA. Whether your organisation is based in metropolitan Perth, Rockingham, Mandurah or a regional community, we deliver the same specialist MYP, ShiftCare and CareMaster expertise to every client relationship.
Find your location below to learn more about how we support NDIS organisations in your area:
We'll learn about your organisation, your clinical systems, and what's keeping you up at night.
If we're the right fit, you'll select the IT service agreement that best suits your organisation.
With Bluebird IT managing your technology, your team can do what they do best — delivering outstanding care to your participants.
