Mandurah’s dedicated NDIS IT specialists — Supporting NDIS providers across Mandurah and the Peel region.
Peel has a growing NDIS provider base serving a region that stretches well inland — support workers covering Mandurah, Pinjarra, Waroona and beyond, often with patchy mobile coverage between towns. Systems that assume a constant connection do not survive that reality. This is our home region: we support MYP, ShiftCare and CareMaster for local providers, and we can be onsite in minutes rather than scheduling a visit.
Mandurah and Peel is our home region — our office is on Anstruther Road, and several of the providers we support are a short drive away. West Coast Ability is one of them: an NDIS provider based here in Mandurah, where the work covers everything from the rostering platform to the network and the day-to-day things that stop an office running.
Being local changes the relationship more than it changes the response time. We know the offices, the coordinators know us by name, and problems tend to get mentioned in a phone call before they become tickets. For a provider whose administrative team is two people, that informality is worth more than a service portal.
The Peel region also stretches a long way inland. Support workers cover Mandurah, Pinjarra, Waroona and beyond, often through areas where mobile coverage is patchy between towns. Systems that assume a constant connection do not survive that reality — notes need to hold on the device and reconcile later rather than failing silently when the signal drops.
We support MYP, ShiftCare and CareMaster environments for providers across the region, along with the mobile devices, secure access and Microsoft 365 environments underneath them.
We provide specialist IT support for the participant management and rostering platforms used by NDIS providers across Mandurah and the Peel region, including:
Expert support for MYP’s NDIS management platform — including implementation, configuration, data management, and integration with your broader IT infrastructure and reporting requirements.
Specialist support for ShiftCare across mobile and desktop environments — ensuring your support workers can access schedules, participant records and progress notes reliably, wherever they are.
Comprehensive IT support for CareMaster — covering setup, maintenance, troubleshooting, and connectivity with NDIS claiming and compliance workflows.
We are based at 114B Anstruther Road, Mandurah. When your NDIS organisation needs support — whether it’s a participant management system issue or a support worker connectivity problem — we’re right here in the community.
We were proud winners of the Alcoa Peel Business Excellence Awards — Community Engagement category in 2024. We understand the community sector and the values that drive it — because we live them ourselves.
When your team can’t access participant records or rostering systems, service delivery suffers. We prioritise NDIS clients with fast response times and a local team you can actually reach — no overseas call centres, no waiting days for a callback.
Running an NDIS business means we simply can’t afford IT problems or slow response times. Since moving to Bluebird IT, we’ve had exactly what every business wants, fast support from real people who know West Coast Ability and genuinely care.
Stuart and the team are local, friendly, and incredibly responsive. When we call, we speak to someone who actually knows us, not a call centre reading from a script. They explain everything in plain English and always find a solution quickly.
It honestly feels like they are part of our team rather than just another supplier. They understand the importance of keeping our systems secure, our staff connected, and our business running smoothly so we can focus on what matters most, our participants.
If you’re looking for an IT company that is reliable, proactive, and has old-fashioned customer service, I couldn’t recommend Bluebird IT highly enough. They have been one of the best business decisions we’ve made.
Bluebird IT supports the full spectrum of WA healthcare — not just NDIS organisations. If your organisation works across multiple healthcare settings or you know colleagues in other sectors, we’d love to help them too.
We provide specialist IT support for GP Practices and medical centres across WA, including expert support for Best Practice and Medical Director clinical software. We also support Aged Care facilities with Leecare, Clinical Manager, e-Tools and Care Systems, and Private Hospitals with FYDO, Civica DOX and RiskClear.
We also set up VoIP phone systems for Peel region NDIS providers, so rostered staff share one organisational number.
Have a question before getting in touch? Visit our Frequently Asked Questions page for answers to the most common questions about working with Bluebird IT.
We'll learn about your organisation, your clinical systems, and what's keeping you up at night.
If we're the right fit, you'll select the IT service agreement that best suits your organisation.
With Bluebird IT managing your technology, your team can do what they do best — delivering outstanding care to your participants.
