Fast, reliable Best Practice support from WA’s dedicated healthcare IT specialists.
Bp Premier won’t launch. The server dropped out mid-clinic. Results aren’t coming through from pathology, Medicare Online claims are failing, or everything has slowed to a crawl since the last update. When Best Practice has a problem, your whole practice has a problem — and you need it fixed now, not after a ticket queue. Bluebird IT provides specialist third-party IT support for Best Practice and Bp Premier across Western Australia, with a typical response time of under 5 minutes during business hours.
Appointments can’t be booked, scripts can’t be printed, results can’t be reviewed — and every minute of downtime is a waiting room full of patients.
Bluebird IT provides specialist Best Practice (Bp Premier) support to GP practices, specialist clinics and allied health providers across Western Australia. We work exclusively in healthcare, we know BP inside and out — from server-side database tuning to the printing quirks that only show up on script paper — and we typical respond under 5 minutes during business hours.
Whether you need day-to-day support, a version upgrade, a server move, or a full migration to Best Practice from another clinical system, we’ve done it before — often over a single weekend with zero clinical downtime. Read our Medical Director to Best Practice migration case study to see how
GPs, specialists and allied health professionals across WA rely on our support for the software their clinics run on.
From SQL maintenance and Bp Premier upgrades to WebView2 quirks and pathology interface faults, we fix the problems generic IT providers have to Google.
When your clinical system goes down, every minute costs you appointments, revenue and patient trust. Fast response times means WA healthcare providers get fast, reliable support when they need it most — even from a regional location.
Whether you’re a practice manager, GP or receptionist, we explain what’s happening clearly and keep you informed until it’s fixed.
From secure backups to remote access, we design your BP environment to meet RACGP accreditation IT requirements and Australian patient data standards.
Healthcare is all we do. We understand the clinical software, compliance obligations and operational demands of WA healthcare providers — from busy GP practices to aged care facilities and NDIS organisations.
We install and configure Best Practice on your server and workstations — optimised, secured and integrated with your clinical workflow from day one.
Freezing, crashing, slow print preview, database connection errors — we resolve the BP faults that interrupt your clinic’s day, fast.
Automated, tested backups and recovery plans built for healthcare compliance — because your BP database is the most important file in the building.
Script paper, pathology forms, referral letters and scanning workflows that just work — on every workstation, every time.
Secure remote access and reliable site-to-site networking so your team can use BP safely across rooms, branches and after-hours sessions.
Medicare Online, My Health Record, ePrescribing (eRx), Secure Message Delivery (HealthLink, Argus), and pathology and radiology interfaces — configured and kept working.
We plan, test and roll out Bp Premier version upgrades and data updates outside clinical hours, so Monday morning starts without surprises.
Moving from Medical Director, Genie, Zedmed or another system? We plan and deliver complete data migrations to BP — typically over a single weekend, with zero clinical downtime.
Best Practice Software’s own support team are the right people for questions about the software itself — licensing, product features, and bugs inside Bp Premier. But most “Best Practice problems” aren’t actually software bugs. They’re server, network, database and integration issues that sit outside what the vendor helpdesk covers:
That’s where we come in. Bluebird IT looks after the environment Best Practice runs on — and because healthcare is all we do, we know exactly where the boundary sits. When an issue does belong with Best Practice Software, we’ll liaise with their support team on your behalf, so your practice manager isn’t stuck playing translator between two helpdesks.
When something goes wrong with Best Practice, you don’t have time to explain what a recall list is or why script printing can’t wait. We already know — and we know the fastest path to a fix.
We work around your clinical hours, schedule disruptive work for evenings and weekends, and treat your systems and patient data with the care and confidentiality your accreditation demands.
Medical Director is one of Australia’s most trusted clinical information systems — but it’s just one part of a well-supported GP practice IT environment. Our dedicated GP Practices page covers everything your practice needs from a full IT support perspective.
If your practice uses Best Practice instead of or alongside Medical Director, visit our Best Practice support page for details on how we support that platform.
We look after the rest of your practice infrastructure too, including VoIP phone systems— one provider, one agreement.
For broader questions about working with Bluebird IT, visit our Frequently Asked Questions page.
Don’t just take our word for it — read how we migrated WA practices to Best Practice from Medical Director, Genie Solutions and Zedmed — each over a single weekend, with zero clinical downtime.
We'll learn about your organisation, your clinical systems, and what's keeping you up at night.
If we're the right fit, you'll select the IT service agreement that best suits your organisation.
With Bluebird IT managing your technology, your team can do what they do best — delivering outstanding care to your patients.
