Client: GP Practice — Perth, Western Australia
Challenge: Migrate 14 devices from Genie Solutions to Best Practice, including a complex data export issue
Solution: Full remote migration with manual data export workaround
Outcome: Practice left Friday on Genie Solutions, returned Monday on Best Practice — fully operational
Delivered: Remotely — no onsite visit required
A GP practice in Perth had made the decision to move from Genie Solutions to Best Practice — the platform their doctors preferred and were more familiar with from other practices they worked at. With 14 clinical workstations to migrate, the practice needed a specialist who understood both platforms and could manage the transition without disrupting their busy clinical schedule.
What appeared to be a straightforward migration became more complex when the data export from Genie Solutions encountered issues. Patient records, appointment history and clinical data couldn’t be extracted through the standard export process — a problem that could have caused significant delays and data integrity risks if not handled correctly.
Bluebird IT planned and executed the full remote migration of 14 clinical workstations from Genie Solutions to Best Practice over a single weekend. When the standard data export process encountered issues, our team identified and implemented a manual data export workaround — carefully extracting and validating the practice’s patient and clinical data to ensure nothing was lost in the migration.
The migration was completed entirely remotely, with Bluebird IT accessing each workstation via secure remote connection. Best Practice was installed, configured and fully integrated — including Medicare Online, My Health Record, ePrescribing and pathology systems — across all 14 workstations before Monday morning.
Despite the data export complication, the practice’s clinical team returned on Monday morning to fully operational Best Practice workstations with their complete patient data intact. All integrations were live and every user was able to begin seeing patients immediately — with no data loss and no downtime.
The manual data export process, which could have been a significant obstacle for a less experienced provider, was resolved without any impact on the migration timeline or the practice’s clinical operations.
Migrating clinical software is complex — and unexpected complications like data export issues are exactly why you need a specialist rather than a generalist IT provider. Bluebird IT has the deep clinical software knowledge to identify problems early, implement workarounds, and deliver a migration that protects your patient data and your clinical operations.
