Specialist Managed IT support for aged care facilities across South West WA — Including Bunbury, Busselton, Collie, Manjimup, Dunsborough, Margaret River and surrounding communities.
Aged care providers across Bunbury, Busselton, Collie, Margaret River and the surrounding towns face a specific problem: there is very little specialist aged care IT capability in the South West, and generalist local providers rarely know the care management platforms. The alternative has usually been waiting for someone to drive down from Perth.
We support South West providers primarily remotely, which resolves most issues in minutes rather than half a day, and we travel down when the work genuinely requires it. The model works because the response is fast and the people answering know Leecare, Clinical Manager, e-Tools and Care Systems.
“Our go-to IT specialists! Always prompt, professional service. Nothing is too much trouble for these guys. Highly recommend.”
— Symone, Administration Manager, Aged Care Facility, South West WA
We provide specialist IT support for the care management platforms used by residential and community aged care providers across South West WA, including:
Specialist support for Leecare’s Platinum suite — including installation, configuration, upgrades, and troubleshooting integrations with clinical and administrative workflows.
Support for Telstra Health’s Clinical Manager, the residential aged care platform formerly known as iCareHealth — covering clinical documentation,
care planning, assessments and AN-ACC funding workflows.
Support for the e-Tools Software suite across residential and home care — covering the compliance, claiming and funding administration modules WA providers depend on, and the infrastructure they run on.
Comprehensive IT support for Care Systems — covering implementation, maintenance, and integration with your broader IT infrastructure.
Most South West WA aged care IT issues are resolved remotely — quickly and without the cost and delay of waiting for an onsite visit. Our remote support model is specifically designed to support regional aged care facilities effectively, regardless of location.
No waiting for someone to drive down. A provider based in Perth is a two to three hour drive from Bunbury, longer to Manjimup or Margaret River — which in practice means a fault reported in the morning is attended in the afternoon at best. Because we resolve almost everything remotely, the distance stops being the deciding factor in how quickly your facility is back to normal.
In a care environment, IT downtime has direct consequences for resident wellbeing and staff safety. Fast response times means South West WA healthcare providers get fast, reliable support when they need it most.
Predictable monthly IT costs with no surprise invoices — so South West WA healthcare organisations can budget with confidence and call us as often as they need.
Highly recommend, great service and they’re always happy to fix our computer stuff ups promptly.
Bluebird IT supports the full spectrum of WA healthcare — not just Aged Care. If your organisation works across multiple healthcare settings or you know colleagues in other sectors, we’d love to help them too.
We provide specialist IT support for GP Practices and medical centres across WA, including expert support for Best Practice and Medical Director clinical software. We also support NDIS Organisations with MYP, ShiftCare and CareMaster, and Private Hospitals with FYDO, Civica DOX and RiskClear.
Multi-site facilities across the South West can run one phone system spanning every location.
Have a question before getting in touch? Visit our Frequently Asked Questions page for answers to the most common questions about working with Bluebird IT.
We'll learn about your organisation, your clinical systems, and what's keeping you up at night.
If we're the right fit, you'll select the IT service agreement that best suits your organisation.
With Bluebird IT managing your technology, your team can do what they do best — delivering outstanding care to your residents.
