Specialist managed IT support for aged care facilities across the Rockingham and Kwinana region.
Rockingham and Kwinana sit far enough south that metropolitan IT providers treat them as a call-out, and far enough north that regional providers do not cover them properly. Aged care facilities in the area routinely wait half a day for someone to arrive from Perth.
Our office is on Anstruther Road in Mandurah, about twenty-five minutes down the freeway. Most issues we resolve remotely within minutes, and when something genuinely needs hands on it — a failed switch in a comms cupboard, a nurses station that will not come back up — we are closer than anyone coming from the city.
We support Leecare, Clinical Manager, e-Tools and Care Systems across residential and community providers in the area, with a typical response time of under 5 minutes during business hours.
The aged care sector in Rockingham and Kwinana is a mix that does not exist in quite the same form anywhere else in the state. Long-established residential facilities sit alongside newer builds serving a population that has grown quickly, and a number of providers run both residential care and community services from the same site. That combination puts particular pressure on the systems underneath.
The recurring problems we are called about here are practical rather than exotic. Wireless coverage that was specified for a building as it was ten years ago, and no longer reaches the wing that was added since. Care staff who move between a residential floor and a community run in the same shift, needing their access to follow them rather than logging in twice. Sites where the comms cupboard has accumulated a decade of additions and nobody is certain what half of it does.
None of that is solved by being fast to answer the phone, though that helps. It is solved by someone knowing the building. We work onsite in Rockingham and Kwinana regularly enough to know which facilities have which quirks, and that is the difference between a fault being diagnosed on the phone and a technician arriving to look around for an hour.
Where a facility is planning an expansion or a refurbishment, the cheapest time to fix the network is before the walls go up. We are close enough to be involved at that stage rather than being called once the new wing is open and the coverage is not there.
We provide specialist IT support for the care management platforms used by residential and community aged care providers across Rockingham and Kwinana, including:
Specialist support for Leecare’s Platinum suite — including installation, configuration, upgrades, and troubleshooting integrations with clinical and administrative workflows.
Support for Telstra Health’s Clinical Manager, the residential aged care platform formerly known as iCareHealth — covering clinical documentation,
care planning, assessments and AN-ACC funding workflows.
Support for the e-Tools Software suite across residential and home care — covering the compliance, claiming and funding administration modules WA providers depend on, and the infrastructure they run on.
Comprehensive IT support for Care Systems — covering implementation, maintenance, and integration with your broader IT infrastructure.
Based in Mandurah, Bluebird IT is just 30 minutes from Rockingham. When your aged care facility needs an onsite visit, we’re close enough to respond quickly without the travel costs of a Perth-based provider.
In practice that means an onsite visit is a decision rather than a scheduling exercise. If something needs a person in front of it, we can usually be there the same morning rather than fitting it into a run of metropolitan call-outs.
In a care environment, IT downtime has direct consequences for resident wellbeing and staff safety. That’s why we prioritise aged care clients with fast response times and means Rockingham healthcare providers get fast, reliable support when they need it most.
Predictable monthly IT costs with no surprise invoices — so Rockingham and Kwinana healthcare organisations can budget with confidence and call us as often as they need.
Bluebird IT supports the full spectrum of WA healthcare — not just Aged Care. If your organisation works across multiple healthcare settings or you know colleagues in other sectors, we’d love to help them too.
We provide specialist IT support for GP Practices and medical centres across WA, including expert support for Best Practice and Medical Director clinical software. We also support NDIS Organisations with MYP, ShiftCare and CareMaster, and Private Hospitals with FYDO, Civica DOX and RiskClear.
We also supply VoIP phone systems for Rockingham and Kwinana region aged care, installed and supported onsite.
Have a question before getting in touch? Visit our Frequently Asked Questions page for answers to the most common questions about working with Bluebird IT.
We'll learn about your organisation, your clinical systems, and what's keeping you up at night.
If we're the right fit, you'll select the IT service agreement that best suits your organisation.
With Bluebird IT managing your technology, your team can do what they do best — delivering outstanding care to your residents.
