We support the systems Perth allied health practices depend on — including Cliniko, Splose and Penelope — keeping the infrastructure, security and connectivity behind them reliable.
Perth has the largest and most competitive allied health market in the state, and the IT problems that come with it are problems of scale rather than isolation. Practices here rarely struggle to get an internet connection. They struggle because they grew from one room to four sites without anyone stopping to standardise, and now every location works slightly differently.
The metropolitan practices we speak to are usually dealing with growth they did not fully plan for. A practice opens in Joondalup, takes on a second site in Osborne Park two years later, absorbs a small clinic in Cannington after that, and ends up with three networks, three ways of storing files and three sets of logins that nobody has ever reconciled.
That fragmentation is invisible until it is expensive. A clinician covering a shift at another site cannot get to their templates. A practice manager cannot produce a list of who has access to client records. A departing therapist still has an active login four months later because offboarding was handled differently at each location.
Perth also has clinician churn that regional practices simply do not see. When you are onboarding a new therapist every few weeks, a manual setup process that takes half a day each time is both a real cost and a recurring security gap.
One login per clinician that works at every location, not a separate account per site
Laptops and PC’s built so they behave identically in every consulting room
Processes for onboarding and offboarding that are repeatable and auditable
Shared file access across sites without a server in one building that everything depends on
Wireless coverage designed for consulting rooms, not open-plan offices
Internet with failover, so a single provider fault does not stop a clinic day
HiCAPS and Tyro integration and support
Bandwidth, audio and video hardware, and platform reliability
Licensing, migration, mailboxes, SharePoint, and secure file sharing
Endpoint protection, threat detection, email security, and application control
Backup and recovery that has been tested rather than assumed
Each location was set up by whoever was available at the time, so nothing matches. The fix is not more documentation — it is rebuilding to a single standard so that support, security and staff movement all become straightforward.
Practices with more than about fifteen staff frequently cannot answer the question of who has access to what. That is both an operational problem and a privacy obligation under the Australian Privacy Principles. Centralised identity makes it answerable in seconds.
Equipment specified for four clinicians rarely copes with twelve running telehealth, cloud practice management and claiming terminals at once. Symptoms show up as software being blamed for problems the network is causing.
We are based in Mandurah and support practices across the Perth metropolitan area as part of our allied health IT support across Western Australia.
Our typical response time is under 5 minutes during business hours, and there are four of us, so you deal with the same people every time rather than explaining your setup to a new technician on every call.
We work exclusively with healthcare organisations. Whoever picks up your call has worked with clinical practices before, not retail point-of-sale systems.
Yes, and that is the single most common request we get from metropolitan practices. It means one identity per clinician rather than separate logins at each site, consistent device builds so a laptop works the same way in every room, shared file access that does not depend on which building someone is standing in, and printing and scanning that works without a per-site workaround. Practices that grew site by site usually accumulate four slightly different setups, and the fix is standardisation rather than more patching.
Yes. In a growing Perth practice this is often the most time-consuming IT task and the one most likely to create a security gap. We build a repeatable process so a new clinician has a working device, correct access and a mailbox on day one, and a departing clinician loses access to client records, email and cloud platforms the same day they leave rather than months later.
No. We support single-site practices with three clinicians and multi-site groups with fifty. What we do not do is spread ourselves across other industries, so whatever the size, the person answering your call has worked in healthcare rather than general business IT.
Tell us what your practice runs and where it hurts. We will tell you honestly whether we are the right fit.
Allied health IT support across WA:
Perth | Rockingham | Mandurah & Peel | South West WA | Remote & Regional WA
